MyMarkers FAQ

Frequently Asked Questions on MyMarkers

  • I don’t see my Markers, Pens, Colored Pencils, Pastels or Ink Pads in MyMarkers.  What should I do?

If you don’t see your Markers, Pens, Colored Pencils, Pastels or Ink Pads let us know and we will try to add them! Please email us at info@purveyingplanets.com

  •  How do I set or clear all ‘Have’ or ‘Want’ checkboxes at the same time?

From the Items Screen, ‘long press’ on the ‘Have’ or ‘Want’ column header and then choose ‘Check All’ or ‘Clear All’. To cancel the operation press the back key on the device.

  •  How do I sort individual items?

Pressing on the column header will sort the items by that column. Pressing the column header again will reverse the sort order.

  •  How do I turn on / off Full Screen Mode?

Press ‘Menu’ on the device and then ‘Preferences’. Under the ‘General’ section press the check box next to ‘Display full screen mode’ (Android Only).

  •  How do I turn on / off the initial ‘Splash Screen’ that appears when the application is first started?

You can dismiss the Splash Screen by touching the screen. To disable / enable it entirely, press ‘Menu’ on the device and then ‘Preferences’. Under the ‘General’ section press the check box next to ‘Show Splash Screen’ (Android Only).

  • How do I move my Haves and Wants to another device or store them for safe keeping?

You can export and import you Haves and Wants between devices.  This includes being able to export from one type of device (Android / Apple) and then import to another.  Exporting your Haves and Wants from time to time also has the benefit of having another copy of the data in case something should happen to you device.  Please click here for a detailed description on how to export and import Haves and Wants.

  • I can’t find the ‘Menu’ button on my Samsung Galaxy S5.

The Menu button was removed on the Samsung Galaxy S5 and replaced by a “Show Recent / Open Apps” button.  To bring back the Menu button on the Galaxy S5 just hold the “Show Recent / Open Apps” button which is located left to the Home Button.


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